Frequently Asked Questions

Published on 29 April 2026

e-Seba Manipur — FAQ & Help Information Center

This guide covers everything you need to use the e-Seba Manipur citizen services portal — from registering your account to applying for certificates and tracking your applications. Click any section below to expand it.

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Registration

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Your Aadhaar card and the mobile number linked to it are mandatory for registration. Keep both ready before you begin.

Step-by-step registration process

Go to the e-Seba Manipur login page and click "Register here".

Enter your Aadhaar-linked mobile number, solve the captcha math problem, and click "Send OTP".

Enter your 12-digit Aadhaar Number and the 6-digit OTP received on your mobile, then click "Verify OTP".

Your Full Name, Date of Birth, Gender, Address, and Father's Name are automatically filled from the Aadhaar database — these fields cannot be edited.

Fill in the remaining mandatory fields: Email, Marital Status, Mother's Name, Caste Category, Religion, and Area.

Complete both Present Address and Permanent Address sections. If they are the same, check the checkbox to auto-fill.

Set your unique Username and Password in the Credential Details section, then click "Next" to complete registration.

If you do not receive the OTP, click "Resend OTP". Ensure your mobile number is currently linked to your Aadhaar and has a working network connection.

Fields such as Name, Date of Birth, Gender, and Father's Name are auto-filled from Aadhaar and are locked for editing to ensure accuracy.

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Login

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Method 1 — Mobile OTP login

Go to the Login page
Select the "Mobile OTP" tab
Enter your registered 10-digit mobile number
Solve the captcha math problem (e.g. 3 + 4 = ?)
Click "Send OTP"
Enter the 6-digit OTP received via SMS
Click Submit to log in

Method 2 — Username & password

Go to the Login page
Select the "Username" tab
Enter your registered username
Enter your password
Solve the captcha math problem
Click "Login"

The captcha is a simple math question (e.g. "2 + 5 = ?"). It prevents automated access. You must solve it correctly to log in.

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Dashboard

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Summary cards

When you log in, four summary cards show a quick overview of your activity:

Total

All applications ever started

Drafts

Saved but not yet submitted

Submitted

Sent for processing

Issued

Approved and certificate ready

Sidebar navigation

Dashboard — main overview screen
Apply Services — browse and apply for government services
Applications — sub-options: Applied List, Pending List, Issued List, Rejected List
Account — sub-options: Change Password, Edit Profile, View Profile
Logout — end your session securely

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Applying for Services

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General application process

After logging in, click "Apply Services" in the sidebar.

Choose your department (Employment Exchange or Revenue Department) and click "Apply Now" on the desired service card.

Fill in all steps of the multi-step form. Fields marked with * are mandatory. Use the Next and Back buttons to navigate.

In the final step, upload all required documents and select your Processing Office from the dropdown.

Read and check the Declaration checkbox to confirm that all information is true.

Click "Submit Application". A confirmation popup will display your unique Application Number. Save this immediately.

Available services

Employment Exchange

New Registration
Renewal of Registration
Update Qualification & Experience
Transfer of Registration
Application against Vacancy

Revenue Department

OBC Certificate
SC Certificate
ST Certificate
Permanent Resident Certificate (PRC)
Income Certificate
Domicile Certificate

Important: If you see a "Submitted" badge on a service card instead of an "Apply Now" button, you have already submitted an application for that service.

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Required Documents by Service

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All files must be JPG or PDF. Keep each file under the size limit — 100 KB for Employment Exchange and 200 KB for Revenue Department services. Compress images before uploading if needed.

Employment Exchange Registration

Passport size photo (plain bg, ≤100 KB)
Aadhaar card — front side
Aadhaar card — back side
Qualification certificates
Experience certificates (if any)
Proof of residence
Domicile certificate
Caste certificate
Date of birth certificate

OBC Certificate

Passport size photo
Voter ID (applicant or parents)
Any identity proof
Up-to-date Jamabandi or Patta
Self-declaration (not creamy layer)
Salary slips of parents (optional)
Pension book copy (optional)

SC Certificate

Passport size photo
Voter ID (applicant or parents)
Any identity proof
Other documents (optional, up to 3 files)

ST Certificate

Passport size photo
Father's ST certificate
Office/staff verification document
Valid ID/address proof (Aadhaar, EPIC, Passport)
Village authority verification (optional)

PRC / Domicile Certificate

Passport size photo
Voter ID (applicant or parents)
Any identity proof
Up-to-date Jamabandi or Patta
Other supporting documents (optional)

Income Certificate

Passport size photo
Voter ID (applicant or parents)
Any identity proof
Salary slip of parent (optional)
Pension book copy (optional)
Income/occupation certificate verified by Lambu (optional)

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Tracking Application Status

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Application status stages

Submitted

→

In Progress

→

Issued

If rejected → Rejected — re-apply or resolve the issue mentioned in the rejection notice

How to track (logged-in users)

Go to Sidebar → Applications → Applied List

Find your application using its Application Number in the search bar

Click the View (👁) icon to see a detailed status timeline with date and time for each stage

You can also track without logging in: click "APPLICATION STATUS" in the top navigation bar on the landing page and enter your Application Number.

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Downloading Your Certificate

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Find your approved application in the list

Click the Download (⬇) icon to save your certificate to your device

Alternatively, click "CERTIFICATE DOWNLOAD" in the top navigation bar on the landing page and enter your application number — this works without logging in.

Your acknowledgement receipt is also available for download immediately after submission from the Applied List, using the download icon next to your application.

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Frequently Asked Questions

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Registration & Account

Is Aadhaar mandatory for registration? ▼

Yes. Your 12-digit Aadhaar number and the mobile number linked to it are both mandatory. Key personal details (name, date of birth, gender, address) are fetched directly from the Aadhaar database.

I didn't receive the OTP during registration. What should I do? ▼

Click the "Resend OTP" link on the verification screen. Make sure the mobile number you entered is currently active and linked to your Aadhaar card. Check that you have a working mobile network signal.

Can I edit my name or date of birth after registration? ▼

No. Name, Date of Birth, Gender, and Father's Name are automatically fetched from Aadhaar during registration and are locked. These fields cannot be edited on e-Seba. If there is an error, it must be corrected in your Aadhaar record first.

How do I change my password? ▼

Application Process

What does "Save All" vs "Submit Application" mean? ▼

"Save All" saves your progress as a draft so you can return and complete it later — your application is not submitted yet. "Submit Application" finalizes and officially lodges your application for government processing. You cannot edit it after submission.

A field shows "Required" in red. What does this mean? ▼

A red "Required" warning means you have left a mandatory field blank or not uploaded a required document. You must fill or upload it before you can proceed to the next step or submit the application.

Can I apply for the same service twice? ▼

If you have already submitted an application for a service, it will show a "Submitted" badge on the Apply Services page instead of an "Apply Now" button. You cannot re-apply while an application is already in process.

I accidentally submitted wrong information. Can I edit after submission? ▼

No. Applications cannot be edited after submission. If the information is seriously incorrect, contact the processing office directly or wait for the rejection and re-apply with correct details. This is why it is important to carefully review all steps before clicking "Submit".

Documents & Uploads

My file is too large to upload. How do I reduce its size? ▼

Use a free image compression tool or app to reduce your file size. For photos, reducing the resolution (e.g., saving as 480×640 pixels) usually brings the size well below 100 KB or 200 KB. For scanned PDFs, scan at 150 DPI instead of 300 DPI.

What should I enter if I don't have a caste certificate number? ▼

If a certificate number is not available, enter "N/A" in that field. Do not leave it blank if the field is marked as mandatory.

What is the Jamabandi or Patta document? ▼

Jamabandi or Patta is an official land/property record issued by the Revenue Department. It serves as proof of property ownership or residence and is required for certificates like PRC, OBC, and Domicile. Obtain an up-to-date copy from your local Revenue Office before applying.

Employment Exchange

What is the "Processing Office" I need to select? ▼

The Processing Office is the government office that will review and process your application. Select your district first, then choose the appropriate office (e.g., District Employment Exchange, Imphal East). For Revenue certificates, you typically choose an SDO office in your sub-division.

Can I add more than one qualification or work experience? ▼

Yes. In the Qualification/Experience step, click "Add Qualification" or "Add Experience" each time you want to add a new entry. You can add multiple qualifications and multiple work experiences.

What happens if I provide false information in my application? ▼

The declaration form clearly states that providing false information can lead to cancellation of your registration or certificate, and may result in legal action. Always ensure all details are accurate before submitting.

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Troubleshooting

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Login issues

Captcha error — Re-read the math question carefully. Enter only the numeric answer (e.g., "7" not "seven").
OTP not received — Wait 2–3 minutes. Check mobile signal. Use "Resend OTP". Ensure the number matches your Aadhaar-linked mobile.
Wrong password — Use the Username login tab and reset your password via Account → Change Password after logging in with OTP.
Account not recognized — You may not have completed registration. Try registering again using your Aadhaar-linked mobile.

Upload failures

File too large — Compress images to under 100 KB (Employment Exchange) or 200 KB (Revenue Dept.) before uploading.
Wrong file type — Use JPG or PDF format only. Screenshots from mobile are usually acceptable if under the size limit.
Upload not saving — Refresh the page and try uploading again. Avoid Internet Explorer; use Chrome or Firefox instead.

Application issues

Can't proceed to next step — Scroll up to check for any red "Required" warning text near mandatory fields.
Application stuck as "Submitted" — Processing times vary by department. Contact the Processing Office selected in your application.
Application rejected — Check the Rejected List for the reason. Correct the issue and re-apply as a new application.
Can't find my draft — Go to Sidebar → Applications → Applied List and look for applications with a "Draft" status.

For the best experience, use Google Chrome or Mozilla Firefox on a desktop or laptop. Some older mobile browsers may not display forms correctly.

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Security & Privacy Tips

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Protect your account

Never share your OTP with anyone — government staff will never ask for it
Use a strong password with letters, numbers, and symbols
Log out after every session, especially on shared or public devices
Do not use the same password on multiple websites

Spot fraud attempts

e-Seba Manipur communicates only through official SMS — not WhatsApp or personal phone calls
Do not pay anyone to apply on your behalf — applications are free
Only use the official website — verify the URL in your browser before entering any details
Report suspicious activity to the Contact Us section

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Contact & Support

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If you are unable to resolve your issue using this guide, reach out to the e-Seba Manipur support team through the channels below.

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Help Desk (Online)

Click "CONTACT US" in the top navigation bar on the landing page for official contact details.

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Processing Office (In-Person)

Visit the district processing office you selected during your application for application-specific queries.

When contacting support, always keep your Application Number and registered mobile number ready — these are needed to look up your case quickly.

e-Seba Manipur Help Information Center — Government of Manipur